Terms & Conditions

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1. Introduction & Definitions

These Terms & Conditions apply when you use the Globe Experts website or book travel services through us. “Globe Experts”, “we”, “us” and “our” refer to Globe Expert Limited operating the Globe Experts travel service. “You” and “customer” refer to the person making or using a booking.

2. Formation of Contract

A contract is formed once your booking is confirmed and payment is received.

3. Scope of Services

We provide online bookings and booking assistance for flights, hotels, holiday packages and visa-related travel services where offered.

4. Booking & Payment Terms

All bookings must be made with accurate information. Payment deadlines must be met as indicated during booking. You are responsible for checking names, travel dates and other booking details before confirmation.

5. Changes, Cancellations & Refunds

Changes or cancellations must be notified to us in writing. Refunds are subject to the applicable supplier terms and our fee structure.

If you cancel your confirmed booking, the cancellation charge will depend on the number of days before departure when written notice is received:

Any insurance premiums and amendment fees paid via us are non-refundable in any event. Some travel arrangements may be non-refundable from the outset, resulting in a 100% cancellation charge. Where this applies, we will notify you at the time of booking.

If we make a significant change to your arrangements or need to cancel them, we will advise you as soon as reasonably possible and, where applicable, offer one of the following: alternative arrangements of equal or higher standard at no extra cost; alternative arrangements of a lower standard with a refund of the price difference; or a full refund of monies paid for the affected arrangements. You must notify us of your choice within 7 days of our offer.

6. Financial Protection

Where a flight-inclusive package or other arrangement qualifies for ATOL or other statutory financial protection, the applicable protection details will be confirmed in your booking documentation. Only rely on the protection information supplied with your confirmed booking.

7. Our Responsibilities & Liability

Where Globe Experts is the organiser of a package holiday, we accept responsibility for the proper provision of the services included, subject to applicable law and the terms of your confirmed booking. Where we act as an agent for a third-party supplier, the supplier’s terms will also apply.

8. Your Obligations

Customers must provide accurate information, carry valid passports and travel documents, meet visa and entry requirements, and comply with applicable local laws and supplier rules.

9. Force Majeure

We are not liable for failure to provide services due to circumstances beyond our reasonable control, including natural disasters, strikes, severe weather, public-health events or government restrictions, except where applicable law provides otherwise.

10. Complaints & Dispute Resolution

Complaints should be submitted in writing with relevant booking details and supporting information. We aim to resolve complaints and disputes fairly and as quickly as reasonably possible.

11. Data Protection & Privacy

We are committed to protecting personal data in accordance with applicable UK data-protection law. Please read our Privacy Policy and Cookie Policy for more information.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Subject to any mandatory consumer rights, disputes fall under the jurisdiction of the courts of England and Wales.

13. Contact Globe Experts