Important: These terms are a practical website template and should be reviewed against Globe Experts' actual supplier relationships, booking model and applicable UK travel regulations before the website goes live.
1. About these terms
These Terms & Conditions explain the basis on which Globe Experts handles holiday enquiries, quotations, booking assistance and related travel services. By using this website or asking us to arrange travel, you agree to these terms.
2. Our role
Depending on the service booked, Globe Experts may work with third-party travel suppliers such as airlines, hotels, transfer companies, tour operators and activity providers. Your booking documents should identify the supplier or organiser responsible for each relevant service.
3. Quotations, prices and availability
Website package descriptions are illustrative starting points unless expressly stated otherwise. Travel prices and availability may change before confirmation. A quotation does not guarantee availability until the required payment has been received and the booking is confirmed in writing.
4. Booking information
You are responsible for checking that names, dates of birth, passport details, contact information, travel dates and all other booking information are complete and accurate. Changes after confirmation may result in supplier fees or fare differences.
5. Payments
The amount due, accepted payment method and relevant payment deadline will be communicated before confirmation. Deposits may be non-refundable where supplier terms require this. Failure to pay by the stated deadline may result in cancellation.
6. Changes and cancellations by you
If you need to change or cancel a booking, contact Globe Experts as soon as possible. Any fees or refunds will depend on the applicable supplier terms and the timing of the request.
7. Changes and cancellations by suppliers
Airlines, hotels and other suppliers may occasionally alter or cancel services. Your rights and available alternatives will depend on the relevant booking terms and applicable law. We will provide reasonable assistance in communicating available options.
8. Passports, visas and entry requirements
You are responsible for checking and meeting passport validity, visa, immigration, health, entry and transit requirements for every destination. Requirements can change and should be checked using official government sources before travel.
9. Travel insurance
We strongly recommend suitable travel insurance covering medical expenses, cancellation, repatriation, baggage, delay and any activities you intend to undertake.
10. Supplier rules and traveller conduct
Travellers must comply with the reasonable rules and policies of airlines, hotels, transport operators and other suppliers. Globe Experts is not responsible for losses caused by a traveller's failure to follow applicable rules.
11. Website information
We aim to keep website information accurate, but destination descriptions, images, facilities, schedules and package inclusions may change. Final booking documents and supplier terms take precedence over general website content.
12. Liability
Nothing in these terms excludes liability where it cannot legally be excluded. Any other liability will depend on the nature of our role, the applicable supplier terms and relevant UK law.
13. Complaints
If you experience a problem during travel, notify the relevant supplier and Globe Experts promptly so there is an opportunity to assist. Formal complaints should include your booking reference and supporting information.
14. Governing law
These terms are intended to be governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.
15. Contact Globe Experts
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ