Who we are: Globe Expert Limited operates the Globe Experts travel service. Registered office: 128 City Road, London EC1V 2NX, United Kingdom. You can contact us at info@globeexperts.co.uk.
1. About this Privacy Policy
This Privacy Policy explains how Globe Experts collects, uses and discloses information when you visit our website, submit a holiday enquiry, communicate with us or use our travel services. It also explains your privacy rights under applicable UK data-protection law.
2. Personal Data We May Collect
Depending on how you use our services, we may collect information such as your name, email address, phone or WhatsApp number, destination preferences, travel dates, departure airport, number of travellers, budget, enquiry details and other information you choose to provide. For confirmed bookings, additional traveller or travel-document information may be required.
3. Usage Data
When you use the website, technical information may be processed automatically, such as IP address, browser type and version, device type, operating system, pages visited, visit date and time, approximate session duration, referral information and diagnostic data.
4. How We Use Personal Data
- To respond to enquiries and prepare holiday quotations.
- To arrange or administer confirmed travel services.
- To communicate booking information and provide customer support.
- To improve website performance, security and service quality.
- To meet legal, accounting, fraud-prevention and regulatory obligations.
- To send marketing communications where permitted by law and where you have not opted out.
5. Lawful Bases
Depending on the activity, we may process personal data to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, for our legitimate interests, or on the basis of your consent.
6. Tracking Technologies & Cookies
We may use cookies and similar technologies to operate and improve the website. Necessary cookies support essential website functions. Optional functionality, analytics or marketing cookies will only be used where permitted and, when consent is required, after you choose Accept optional in our cookie banner.
You may choose Decline optional and continue using the website with necessary functionality. You can reopen your choice at any time using . Full details are available in our Cookie Policy.
7. Sharing Personal Data
Where reasonably necessary to provide travel services, relevant information may be shared with airlines, hotels, tour operators, transfer providers, payment providers, technology providers, professional advisers and other suppliers involved in your booking or in operating our services.
8. International Transfers
International travel arrangements may require personal information to be shared with suppliers outside the United Kingdom. Where data-protection law requires safeguards for an international transfer, we will use an appropriate lawful mechanism.
9. Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, dispute-resolution, fraud-prevention and regulatory requirements.
10. Disclosure Required by Law
We may disclose personal data where required by law or in response to a valid request by a court, regulator, law-enforcement authority or other public authority. We may also disclose information where reasonably necessary to protect legal rights, investigate wrongdoing, protect users or the public, or defend against legal claims.
11. Security
We use reasonable technical and organisational measures designed to protect personal information. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
12. Children’s Privacy
Our website and travel enquiry service are intended for adults arranging travel. We do not knowingly request online enquiries directly from children. Where child passenger details are needed for a family booking, they should be supplied by a parent, guardian or authorised adult.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy information separately.
14. Your Data-Protection Rights
Subject to applicable law, you may have rights to request access to personal data, correction of inaccurate information, deletion, restriction or objection to certain processing, data portability and withdrawal of consent. You may also have the right to complain to the UK Information Commissioner’s Office (ICO).
15. Changes to this Privacy Policy
We may update this policy from time to time. The latest version will be published on this page and the “Last updated” date will be revised.
16. Contact Us
Customer contact office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Registered office: 128 City Road, London EC1V 2NX, United Kingdom